Track Your Application

NEWS

Visa Application Process

  • 1

    Select the right visa

  • 2

    Gather supporting documentation

  • 3

    Organise visa fee and service fee payment

  • 4

    Submit your visa application

  • 5

    Biometrics Collection

  • 6

    Visa application processed by Australian High Commission or Consulate General

  • 7

    Collection of visa decision

  • Choose the visa subclass appropriate for the purpose of your travel to Australia.
  • To assist you in finding the right visa, click on the Find Australian Visa icon below.
    • Please Note

    Your nearest TT Services Australian Visa Application Centre (AVAC) can also provide you with a visa application form.

    Please Note
  • Your visa application will require supporting documentation. For a list of the supporting documentation required for your visa, see checklists provided on the Australian High Commission New Zealand website
  • Ensure that you gather together the required supporting documentation prior to coming in to an AVAC to submit your visa application.

    • To avoid delays, all required supporting documentation should be submitted at the time of application.

  • If attending an AVAC in person:Ensure that you calculate the correct visa application charge and TTS service fee applicable to your application. Please visit our Visa Fee page to calculate your fees.
  • If submitting an application online:

    The Australian Government provides an online option for submitting visa applications to a range of nationalities for certain visa types. For more details, please refer to the Department of Immigration and Border Protection's website

    If you submit your visa application using the online lodgement system, you may be requested to attend an AVAC in person in order to have your biometrics collected. Your attendance at the AVAC for biometrics collection will require payment of a TTS service fee. Please visit our Visa Fee page to calculate your fee.
  • If submitting an application by mail/courier:

    You must send your completed visa application to the Auckland AVAC, ensuring that you include payments for the visa application fee and the TTS service fee. Please visit our Visa Fee page to calculate your fees.

    Please note that you may still be required to attend an AVAC in person subsequently in order to have your biometrics collected, for which a separate biometric fee is payable. TTS encourages all applicants who may ordinarily mail/courier their applications to attend an AVAC in person to submit their visa application and have their biometrics collected at the same time.

  • Please note: if making payment by bank cheque, the Visa fee and TTS fee can be included in one bank cheque made payable to "TT Services New Zealand Ltd"

    The AVAC does not accept personal/company cheques.

    Please see Visa Fee for details.

    Please note: The TTS service fees applicable will differ depending on your method and location of application submission.

    We encourage applicants to submit their visa applications in person at an AVAC or online. TTS encourages all applicants who may ordinarily mail/courier their applications to attend an AVAC in person to submit their visa application and have their biometrics collected at the same time. Your biometrics may only be collected in person at an AVAC. You will need to make an appointment via our online appointment booking system to submit your application and/or have your biometrics collected.

    The following table shows whether or not a TTS service fee is payable for application submission and biometrics collection depending on the method of application submission:

    LocationSubmission methodApplication submissionBiometrics collection**Pop-up VAC Fee
    Auckland and QueenstownIn personTTS Service FeeTTS Biometric fee
    OnlineNo TTS service feeTTS Biometric fee
    Mail/courierTTS Service FeeTTS Biometric fee(applicable only when you attend an AAC in person)
    Wellington and ChristchurchIn PersonTTS Service FeeTTS Biometrics FeeTTS Pop-up VAC Fee
    OnlineNo TTS Service FeeTTS Biometrics FeeTTS Pop-up VAC Fee

    *Please note: some applications may attract a TTS Secondary Service Fee which is 50% of the Service Fee. Please visit our Visa Fee page to calculate your fees.

    ** TTS is currently only collecting biometrics on behalf of the Australian Government from visa applicants who are in New Zealand, Fiji, Samoa and Tonga.

  • In person at an AVAC

    Book an appointment to submit your completed visa application at your nearest AVAC and have your biometrics collected at the same time. Biometrics collection is done using a quick, discreet and non-intrusive process that captures a facial image with a digital camera and a 10-digit fingerprint scan with a digital finger scanner.

    All applicants included in the visa application must attend the AVAC for biometric collection and all applicants must bring their original passports with them to the appointment. Appointments can be booked using our online appointment

  • If submitting an application online:

    The Australian Government provides an online option for submitting visa applications to a range of nationalities for certain visa types. For more details, please refer to the Department of Immigration and Border Protection's website

    Some applicants who apply online may not need to provide biometrics. Online applicants who are required to provide biometrics will be sent a letter via their ImmiAccount informing them of this after they have lodged their application.

    You will then be required to book an appointment using our online appointment system at an AVAC and attend in person with your letter, original passport and Biometrics Fee. Please visit our Visa Fee page to calculate your fees.

  • If submitting an application by mail/courier:

    Send your completed visa application to the Auckland AVAC and ensure that you include payments for the visa fee and TTS service fee.

    If you chose to submit your visa application by mail/courier, you may be requested to attend an AVAC to provide your biometrics. To do so you will need to book an appointment with either Auckland or Queenstown AVAC or Pop-up VACs in Wellington or Christchurch via our online appointment system.

    • Please Note

    The Australian Consulate-General aims to process applications within expected global service standards. Please refer to global visa and citizenship processing times for an indicative processing timeframe for the visa you have applied for.

  • Biometrics Collection

    From 29 September 2015, the Department of Immigration and Border Protection commenced the collection of biometrics in New Zealand.

    Biometrics will be collected from visa applicants who are in New Zealand at the time of making a visa application to enter Australia, unless they are excluded or exempted from doing so under Australian Government policy.

    Biometrics will be collected using a quick, discreet and non-intrusive process that captures a facial image with a digital camera and a 10-digit fingerprint scan with a digital finger scanner.

    Your face must be clearly visible for a photograph to be taken. This means that you cannot:

    • have hair that covers the eyes
    • wear a hat or scarf or any other item that obscures the face, hair or neck (with the exception of religious head coverings detailed below).

    If you wear a head or neck covering for religious reasons you must ensure your face is clearly visible, from the bottom of your chin to above your eyebrows including both cheeks. If possible both ears should also be displayed. You may also need to remove your glasses when the photograph is taken.

    If you have cut or damaged your fingertips, you should make an appointment with the Australian Visa Application Centre when the injury has healed.

    If you refuse to submit your biometric data, your visa application cannot be processed and you will be referred to the Department of Immigration and Border Protection.
  • Exclusions from biometrics collection

    Australian citizens, Australian permanent residents and New Zealand passport holders are excluded from biometrics collection.

    Some applicants who apply online may not need to provide biometrics. Online applicants who are required to provide biometrics will be sent a letter informing them of this after they have lodged their application.

    Applicants for an Australian Declaratory Visa or Australian Citizenship and APEC Business Travel Card holders are also excluded. Applicants who are less than 5 years of age, incapable people, or those physically unable to provide a fingerprint scan, only need to provide a facial photograph.
  • Important matters
    • Please Note
    • refer to our visa fee page for the fee payable for this service
    • you should make an appointment for biometrics collection: online appointment
    • please ensure you bring your original passport to the appointment and the letter from the Department of Immigration and Border Protection containing your VLN
    • all applicants included in the visa application (except for non-migrating dependents) must attend the AVAC for biometrics collection
    • if an applicant is an incapable person or under 16 years of age, a parent or legal guardian must be present when biometrics are collected
  • Visa applications are processed by the relevant Australian Embassy, High Commission or Consulate General.
  • TTS only facilitates lodgement of an application and collection of biometrics on behalf of the Australian Government. It does not have the authority to assess an application, take part in decision making or determine when a decision will be made.
  • You can track the progress of your application online by clicking on the "track your application" icon below and entering your receipt
  • The progress of your application will be in three stages:
    • Stage 1: Your application has been registered by the AVAC.
    • Stage 2: Application has been sent by AVAC to the Australian High Commission/Consulate-General/Embassy for processing.
    • Stage 3: Application has been finalised by the Australian High Commission/Consulate-General/Embassy.
  • The Australian High Commission/Consulate-General/Embassy will send your visa decision to the nominated email address in your application form.
  • Alternatively, your visa decision will be sent to the AVAC for personal collection if an email address has not been provided.
  • Once your visa decision has been received at the AVAC, you will be contacted.
  • Should you wish to receive your visa decision by courier, you will need to provide the correct return address at time of submission. If the applicant has an authorised recipient, the visa decision will be couriered to the address provided by the authorised recipient.

Download Application Forms

Contact Hours

  • Application Lodgement
  • 08:30 AM to 04:30 PM
  • Auckland after hours
  • 04:30 PM to 07:00 PM
  • (By appointment only, additional fee applies)

Information Centre

TTS-Australian Visa Application Centres

TTS is a commercial company working in partnership with the Australian Government to provide Australian visa application services across the Pacific region. TTS provide a range of services including the collection of visa and citizenship applications,

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